This FAQ page covers the most commonly asked questions about the Horizon20.com services. If you have a question not covered on this page and wish to contact us for more information, you may reach us at cs@horizon20.com or 1-800-416-2838
- How do I open an account with one of your gaming sites?
Log on to any of our websites and click on "Join Now" or "Sign Up" and provide the information required to create the account. Once the account has been created, you will need to add funds to the account. This can be done by using a credit card or any of our other numerous banking options.
- Are there any age restrictions on the Horizon20.com system?
Yes, you must be 18 years of age or older to be a member of eHorse.com
- In which states can I subscribe to the Horizon20.com service?
Horizon20.com accepts accounts from ALL over the globe not to mention residents of ALL 50 of the United States and Canada including the following states: Alaska, Arizona, California, Colorado, Georgia, Hawaii, Illinois, Michigan, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, South Carolina or Utah, and Puerto Rico or the Virgin Islands. Horse players from these states are not allowed to sign up with US Based betting facilities.
- What information is Horizon20.com required by law to give the IRS concerning account activity?
Horizon 20 does not report any activity what so ever to any government agencies. All account information is kept under the strictest of privacy policies.
- How much does the service cost?
Absolutely nothing, with Horizon20.com there are no per wager fees, membership fees or sign up costs.
- Is there a minimum amount required to open an account?
No, individuals may deposit any amount. Your bank may subject you to minimum credit card purchase amounts, and Horizon20.com is not responsible for the policies of individual credit card companies.
- How long does it take to set up an account?
Once you fill out the sign up form and your deposit has been verified, you are ready to wager. The entire process usually takes less than 10 minutes.
- If I have an Horizon20.com account can I still wager via telephone?
Absolutely, you may use the same account for both telephone and online wagering.
- When do wagers need to be placed?
Wagers can be placed up to post time. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.
- How/When do I know if my wager is accepted?
An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. If you do not receive a confirmation, do not re-submit your wager before checking the today's wagers screen, or contacting customer service. If you resubmit the wager or refresh your screen, you may duplicate your wager.
- Is it possible to cancel wagers?
Yes, you may have wagers refunded by contacting our customer service department. You can not cancel wagers online.
- Will I be able to see my wagering record?
You will be able to see the history of the current day's wagers by selecting today's wagers from either the wager history or the wagering screen. You can review your deposits and withdrawals from the transaction report screen.
- Will I be able to see my balance online?
Your current account balance is available online from the wagering screen.
- What information is recorded in the wager log?
Your wager history screen will show all of your wagers for the current day, along with date, time, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss.
- How do I dispute a miscalculation?
Just simply email using our contact form or call customer service and speak to a customer service representative.
- How are funds withdrawn from my wagering account?
There are various ways in which you may withdraw your funds check out the banking info for each of our sites.
- Can I have my winnings transferred to my bank account?
Yes, just fax or email your bank wiring instructions and a bank to bank wire can be issued upon your request.
- Are transactions confidential?
All wagers and transactions are completely confidential.
- Does Horizon20.com sites have credit card deposit limits?
Yes. Our credit card processing company has imposed a limit of $500 when opening your account. After we receive your Credit Card Authorization Form, subsequent deposits to your account will be limited to $1,500 per week and $3,000 per month. Debit cards do not have limits.
- Which credit cards do you accept for deposits?
Currently, we accept VISA and MasterCard.
- I know my card and credit limit are good, why am I being declined?
The most common reason for a credit card decline is many credit card issuing banks do not allow gaming transactions. If you receive consistent declines on a card you know is good, this may be the reason. Contact your bank and ask them if they have a gaming block, and if they do, ask if they will remove it at your request.
- Are my credit card deposit treated as cash advances, or purchases?
Our online credit card processing company treats all deposits as purchases, not cash advances. Your credit card issuing bank may treat your deposit differently, and Horizon20 companies cannot control the policies of credit card issuing banks.
- What happens if I forget my password?
Your password is required for you to access your account. Should you forget your password, you must contact customer service as soon as possible for a replacement.
- What does my password do?
Your password is your personal security system, guarding your account information. You should be careful with it, and strictly limit access to it.
- Is technical help available?
Please continue reading Frequently Asked Questions to see if your question is answered. If not, please call a Customer Service Representative at 1-800-416-2838. Known compatibility issues will be discussed in this section.
- Do you support cable modems, ISDN, ADSL and T-1?
Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the eHorse.com service.
- Are there any specific browsers or software required?
No. Your internet browser must support Secure Socket Layer encryption and Java Script to access the wagering and account maintenance portions of the eHorse.com website. Most current available browsers are acceptable, including Internet Explorer and Netscape.
- Do you support WebTV?
Currently, Web TV users are unable to access the wagering and account management portions of eHorse.com
- Do you support America Online?
Users of AOL version 4.0 and higher should experience no difficulty using eHorse.com. We recommend all AOL users not use the built-in AOL web browser, but rather use Firefox, Netscape or Internet Explorer for better performance.
- What type of security do Horizon20.com sites use?
All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. Horizon20's sites do not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.
- Why don't I see the closed padlock in my browser indicating the site is secure?
Encryption keys are used to secure your transactions at our sites. Our sites sometimes use frames to display both secure and non secure pages in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.
- Is my personal account information secure?
All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity. This includes wagering information.
- What protection do I have from others using my account?
Your password (personal identification number) and user ID protect your account.
- May I access my betting account from someplace other than my own computer? (I.e., work.)
Yes, you may access your betting account anywhere you have an Internet access, using your user ID and password.
- May my friends use my account?
Your password and user ID protect your account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your password and user ID. Horizon20.com assumes all wagers made through a user's ID and password are authorized by the account holder.
- Known Internet Browser "Bugs"
Internet Explorer 6.0 users
Customers using Internet Explorer 6.0 will need to change the default "cookie" settings to in IE 6.0 to be able to use the eHorse.com wagering interface. The default settings will block third party cookies, which eHorse.com uses to connect to the wagering server. There are two options for changing the settings. The easiest is to use the "accept" setting for third party cookies. On the "Tools" menu, select "Internet Options", and then click on the "Privacy" tab. Click on the "Advanced" button and then make the selection of "Accept" for third party cookies. A better way is to just allow all cookies from "betehorse.com". This is done by clicking on the "Edit" button on the "Privacy" tab. Type "betehorse.com" (without the quotes) into the "Address Of Web Site" field, and then click on "Allow".
More information on this subject can be found at Microsoft's website.
Microsoft Internet Explorer 5.0 and AOL 5.0 users
All Windows users of Microsoft Internet Explorer 5.0 or AOL 5.0 will need to upgrade their browser to Internet Explorer 5.5, or download a Service Pack. The upgrade is free, or if you wish to keep Internet Explorer 5.0, you can download Service Pack 2 for Internet Explorer 5.01 from the same site, which will also work.You can download either update at the Microsoft Website.
Macintosh Users and Internet Explorer
Mac users will need to download and use Netscape to access the eHorse.com at this time. Microsoft fixed a browser bug in IE 5.0 for Windows which allowed IE 5.0 to work for eHorse.com, but did not fix the Mac Version. We expect the problem to be corrected with the next version of IE for Macintosh, and will test when it is released.
